Refund & Return Policy

Refund and Return Policy

Effective Date: 20/21/2024

At Apex Nutrition, we value customer satisfaction. Our refund and return policy ensures a smooth and transparent process. We are proud to offer a 90-Day Money-Back Guarantee for unopened products. Please read the following terms carefully.

  1. 90-Day Money-Back Guarantee

1.1 Items are eligible for return and refund under the 90-Day Money-Back Guarantee if they:

  • Are returned within 90 days of the purchase date.

  • Are in unopened, original packaging, and in resalable condition.

  • Are accompanied by proof of purchase (e.g., receipt or order confirmation).

1.2 Items that are opened, used, or damaged due to customer handling are not eligible for a return or refund.

1.3 Products purchased through unauthorized sellers or third parties are not covered by this policy.

  1. Return Process

2.1 To initiate a return, please contact us at admin@apex-nutrition.com.au with the following information:

  • Your full name.

  • Order number.

  • Reason for the return.

2.2 Once your request is approved, we will provide detailed return instructions, including the return address. Customers are responsible for return shipping costs.

2.3 Ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure the safe return of your product.

  1. Refunds

3.1 Refunds will be processed within 14 days of receiving the returned item at our facility.

3.2 Refunds will be issued to the original payment method. Depending on your financial institution, it may take additional time for the refund to appear in your account.

3.3 Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

  1. Exchanges

4.1 Yes, we accept exchanges. Exchanges are eligible for defective products only. If you receive a defective item, please contact us at admin@apex-nutrition.com.au to arrange an exchange.

4.2 Non-defective products are not eligible for exchange.

  1. Non-Refundable Items

5.1 Gift cards and promotional items are non-refundable.

5.2 Any items marked as final sale or clearance are not eligible for return or refund.

  1. Contact Us

If you have any questions or need assistance with your return, please contact our customer support team:

We are here to help ensure your satisfaction with our products and services.