Shipping Policy

Shipping Policy

Effective Date: 20/21/2024

At Apex Nutrition, we aim to deliver your orders promptly and efficiently. Please review our shipping policy below:

  1. Order Processing & Cut-Off Times

    Orders are processed from Monday to Saturday. The cut-off time for order processing is 2:00 PM (GMT+08:00) Australian Western Standard Time (Perth). Orders placed before this time will be processed on the same business day, while orders placed after the cut-off time will be processed on the next business day.

    Handling Time

    • Minimum: 0 business days

    • Maximum: 2 business days

    Handling time refers to the period between the order placement and when the shipment is handed over to the carrier. We strive to process and dispatch all orders as quickly as possible, typically within 0 to 2 business days.

    Shipping & Transit Times

    Orders are shipped Monday to Saturday. The estimated transit time varies based on the destination and carrier used.

    • Minimum Transit Time: 0 business days

    • Maximum Transit Time: 10 business days

    Total delivery time is calculated as handling time + transit time and may vary depending on factors such as public holidays, customs clearance, and carrier delays.

    Estimated Delivery Time

    The total estimated delivery time for international orders, including processing and shipping, is between 0 to 12 business days. This estimation may vary depending on the destination country, local postal services, and customs processing times.

    Shipping Cost

    • Flat rate: A$10.00

    • Free shipping on orders over A$100.00

    Eligible Countries

    We currently ship to the following countries:

    Australia

    New Zealand

    United Arab Emirates

    United Kingdom

    United States

    Public Holidays & Delays

    If an order is placed around public holidays, the estimated delivery time may be adjusted accordingly to account for non-working days observed by shipping carriers.

    Customs, Duties & Taxes

    International shipments may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and vary by country. Apex Nutrition Valiant Industries Pty Ltd is not responsible for any additional charges incurred due to customs regulations.

    Tracking & Shipping Confirmation

    Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, allowing you to monitor the delivery progress of your package.

    Lost or Delayed Shipments

    If your package is delayed beyond the estimated delivery timeframe, please contact our customer support team for assistance. While we strive to ensure timely deliveries, delays caused by customs, carriers, or unforeseen circumstances are beyond our control.

    For any further inquiries regarding international shipping, feel free to reach out to our customer support team at [insert contact email].

    Thank you for choosing Apex Nutrition -  Valiant Industries Pty Ltd!

  2. Contact Information

For any questions or concerns regarding your order, please contact us:

We are here to assist you with any inquiries or support needed for your order.

Contact Us

If you have any questions or need assistance with your return, refund, or exchange, please contact our customer support team: